Q: I’m hoping to buy a second hand car but I’ve heard so many horror stories about dodgy dealers. How can I avoid being ripped off?
A: You’re right to be wary. Problems
with used cars bought from dealers top the list of consumer complaints brought
to the CAB. Follow our top tips to avoid problems.
Know what you want and get a feel for how much it should cost - check second hand car prices in your local press and used car values.
Find a reliable dealer - look for an established firm with a good
reputation which belongs to a trade association and comes recommended.
Look over the car’s condition - check every aspect of the car, from the
paintwork to headlights, tyres to seatbelts.
Check the mileage - Average mileage is around 10,000 per year. If it’s
much higher it could mean problems, much lower could mean it’s been tampered
with.
Investigate the car’s history – check
through DVLA, do a private history check and an MOT check.
Take it for a test drive - check the brakes (including handbrake), steering
and gears. Listen for banging or rattling and any unusual engine sounds, and be
alert for a strong smell of petrol or oil - these can all indicate potential
problems.
Be wary of specific buying terms - if you see signs such as ‘sold as seen’
or ‘no refund’ as these are illegally trying to limit your rights.
Make sure you fully understand the conditions of
the sale – including trade-in
price and any finance agreement terms and charges - before sealing the deal.
Use your consumer rights - when you buy a car from a dealer, the car must
be of satisfactory quality; fit for purpose, and match its description. Otherwise
you have a right to a repair, replacement or refund.
For further help
and advice, contact your local CAB.
